Customer Service

Shipping and Delivery

Free shipping is only available for orders placed online. All orders under 150lbs. will ship via FedEx Ground. We can only ship within the continental United States. Contact us regarding international orders.

Free pickup at our warehouse is available for local orders. Choose the “Pickup at Warehouse” option during checkout. Orders will be available for pickup 1 business day after we receive them. Contact us for expedited pickup.

We do not offer free ground shipping on chocolate and yogurt products during months with hot weather to prevent melting during transit. Local pickup is available, and we can provide quotes for expedited shipping. Please call us to order chocolate and yogurt items.

Pricing

All prices are FOB Hollywood, Florida. Prices are subject to change without notice.

Returns & Replacements

We stand behind the quality of our products, and customer satisfaction is our top priority. If you experience an issue with your order, please contact us at 1-800-923-3379, or email us at info@newurbanfarms.com.

Due to the perishable nature of our products, merchandise is returnable within 7 days of receipt, subject to our discretion. A 10% restocking fee may apply.

Ordering & Minimums

We sell our products wholesale to the public. Orders can be placed online and by telephone (M-F 8am-5pm) at 1-800-923-3379. 

Payment Methods

PayPal, Venmo, American Express, Visa, and MasterCard are accepted forms of payment.

Showroom Closure

Our showroom is currently closed to the public. To place an order, please use the website, call us at 1-800-923-2273, or email us at info@newurbanfarms.com. If you place or pick up an order in person, please knock on the front door and someone will assist you, but you will not be allowed to enter the facility. We apologize for the inconvenience.

Includes free ground shipping, exclusions apply.